Ash serves as the Queen's butler, tasked with delivering all of her requests to the Phantomhive head. His appearance is the exact opposite of Sebastian's: while Sebastian wears a black suit and has black hair, Ash wears a white suit and has white hair. It is hinted that he may be connected to the organization responsible for killing Ciel's parents, as he is seen walking away from the burning mansion in the new opening. He also shares the same facial features as Angela. In the manga, he wears large goggles and is known as John. He plays a shorter, more comical role, mostly spent trying to keep up with Queen Victoria and calming her hysterical fits of tears.
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